All in-stock orders ship within 1-2 business days. Unless otherwise requested, Planet Bardot ships using our insured Value Shipping option, which utilizes a combination of carriers.
We offer a variety of reliable shipping carriers to ensure your order is delivered in a timely and secure manner. Once you place an order, the most efficient carrier is automatically selected based on the destination, size, and weight of your package. It typically takes 5 to 10 business days to receive your order; however, allow up to 4 to 7 business days for final delivery. Planet Bardot also offers express shipping methods for faster delivery
*Order processing times are not included in delivery estimates.
Competitive shipping charges apply for all shipments to Alaska, Hawaii, U.S. Territories (Puerto Rico, Guam, American Samoa, U.S. Virgin Islands, Northern Mariana Islands, and U.S. Minor Outlying Islands) and international addresses.
You will be notified when shipping charges apply prior to the fulfillment of an order. Please note Planet Bardot reserves the right to upgrade the selected shipping method on any order at no additional cost to you. In addition, there are no handling fees unless displayed on specific product pages.
All shipping options utilize a mix of reliable carriers to ensure your order is delivered in a secure and timely manner. After the order is placed, the system automatically selects the most efficient shipping method based on destination, size, and weight. Please be advised that "time in transit" does not include the day the order is picked up. "Business Days" do not include Saturdays, Sundays, or major Holidays. Refer to the chart below for domestic shipping options:
Orders shipped may be delivered on Saturday at no additional cost to you; however, this service is not guaranteed, and such requests cannot be accommodated.
Saturday delivery requests can be accommodated for an additional charge only for One-Day Shipping and Two-Day Shipping orders containing in-stock items.
Saturday delivery orders incur an additional $15 fee in addition to the shipping charges of themethod selected. Please note that Saturday delivery is guaranteed only with One-Day Shipping orders containing in-stock items placed Fridays before 12:00 P.M. Central Standard Time (CST) and Two-Day Shipping orders placed before 12:00 P.M. CST on Thursday.
Early AM delivery requests can be accommodated for an additional charge only for One-Day Shipping orders containing in-stock items. Early AM delivery orders incur an additional $50 fee in addition to the expedited freight charges. Please note that Early AM delivery is guaranteed only with One-Day Shipping orders containing in-stock items placed before 12:00 P.M. CST on the preceding business day.
Shipping costs are always provided to you prior to the completion of a purchase.
It is critical to enter a valid shipping method at the time of checkout. "The shipping method you specified is not available for your address" message will appear if you select an incorrect option. Selecting the appropriate shipping method will help expedite the processing of your order and ensure proper charges. Please be aware that Planet Bardot reserves the right to alter invalid shipping methods without notice when no additional costs apply.
Most in-stock orders ship within 1-2 days from a Dallas-based distribution center. For faster delivery, please choose any of the express shipping options when ordering. If an item is not available immediately, you will be notified with an estimated time of arrival for the item.
Tracking information is sent via email upon shipment. To check order status, see the Order Status Page. Please use the tracking/delivery confirmation number provided in the shipment notification email. Please note, for most orders, it might take up to 24-48 hours for the first scan to show up on the carrier's website. Contact us if you need help with tracking an order.
Your package can potentially be rescheduled or rerouted at an additional charge depending on the carrier handling the delivery.
Please contact us immediately to request a delivery intercept. All successful intercepts are subject to a fee per tracking number (plus any transportation charges).
There are four types of delivery intercepts:
1) Return to Sender: The return of the shipment to Planet Bardot for a refund or exchange.
2) Deliver to Another Address: Rerouting the package to a new address for delivery.
As PayPal require confirmation of all addresses, the "Deliver to Another Address" option is not available for orders paid via PayPal. As an alternative, please be sure to cancel the order prior to shipment and place a new order either online or by phone with the updated information included.
3) Will Call: Holding the package for the consignee at the nearest carrier's location for pickup.
4) Reschedule Delivery: Holding the package for delivery on a future date up to 5 business days from the original business date.
Delivery intercepts and delivery change requests are never guaranteed and are for domestic orders only. We only charge your account for a successfully completed intercept.
To avoid the necessity of an intercept, check the address before submitting an order and be available when the package arrives. For the cancellation of orders, please contact us prior to shipment.
Planet Bardot partners with only the most reliable carriers and apologizes for any delays caused by lost or damaged packages. We will work hard to resolve all shipping errors with our carriers and will strive to settle all claims within two weeks from initiation.
If you don't want to wait until the damage or loss investigation is completed and you would like us to send a replacement item right away, please contact us. We will ship the item right out to you (given it is in stock). We will have to charge your credit card for the replacement and will refund the money for your original order once the carrier confirms the shipping damage or loss and pays us the insurance settlement.
Investigation and Shipping Claims
To investigate a potential shipping error, follow the appropriate procedure for the shipping method
Contact us immediately if the tracking number has no scans for over 48 hours. In addition, contact us to initiate a claim if tracking shows a package as delivered that is not in your possession. Each carrier has a unique process of claim handling and a set of timeframes that it follows. We will communicate all details to you via phone or email. Carriers also may conduct detailed investigations in cases of possible mail tampering and postal fraud. Full cooperation is imperative in order to quickly and effectively resolve such issues.
Resolution of Shipping Claims
Upon a favorable claim resolution, Planet Bardot may initiate a replacement order; an email will be sent to your account with the new tracking number once the product has left our warehouse. If an in-stock replacement item is requested prior to a claim resolution, your credit card will be billed, and a refund is instituted once the lost claim is approved by the carrier.
Contact us immediately if the original shipment arrives prior to the resolution of the claim. If the original package arrives at a future date after the delivery of the replacement, contact us immediately for a pickup at our expense. Keeping this delivery will result in the customer being billed for both the original shipment and the replacement order.
Upon receipt, please inspect the order for any evidence of damage and do not sign for a package without fully inspecting the contents. If there is visible damage to the box, the merchandise, or items are missing, kindly refuse the package.
Contact us immediately to initiate a claim if a package arrives damaged. Please provide the product number of the affected item(s), the nature of the damage (e.g., shattered, cracked, dented, item missing), and specific information about the condition of the box (e.g., re-taped, poked, contains a hole). If a package was partially accepted, please denote which item(s) were refused. Reseal the shipment and hold on to the original packaging materials for possible inspection by the carrier. It is vital you hold onto the package for up to 30 days. Please do not send the damaged package back to Planet Bardot as this will result in a denied claim, and you will be responsible for all associated costs. Each carrier has a unique process of claim handling and a set of timeframes that it follows. We will communicate all details to you via phone or email.
Upon a favorable claim resolution, Planet Bardot may initiate a replacement order; an email will be sent to your account with the new tracking number once the product has left our warehouse. If an in-stock replacement item is requested prior to a claim resolution, your credit card will be billed, and a refund will be instituted once the damage claim is approved by the carrier